How satisfied are clients with RAQ’s Gambling Help Service?

The Gambling Help Service (GHS) is a free service for people affected by problem gambling, and their family members. The service is funded by state governments, and various not-for-profit organisations, including Relationships Australia Queensland (RAQ) provide this service across Australia.

RAQ’s Research Team surveyed 104 clients accessing the GHS to assess their satisfaction with the service they received. The clients reported high levels of satisfaction, with an average score of 41 (Maximum score=48), with more than half reporting that they were ‘very satisfied’ with most aspects of the service, such as, the quality of the program they received and the counsellors knowledge, support and approach.

A large proportion of clients also agreed that they would recommend the service to a friend in need of similar support.

If you or someone you know needs support in relation to gambling, please contact the 24/7 Gambling Helpline on 1800 858 858. More information about this service can be accessed here.